1. Purpose
These terms of use set out the conditions under which the Clara OS application is made available to its users by Vital Delicacies SRL.
2. Acceptance of the terms
Any use of Clara OS implies full and unreserved acceptance of these terms of use and, where applicable, of the associated privacy policy.
3. Access to the service
Clara OS is accessible through a web interface and, depending on the configuration or the modules enabled, through additional features, connectors and related interfaces. Access to the service may require creating an account, secure authentication and acceptance of specific technical or contractual settings.
We reserve the right to restrict access to all or part of the service in order to ensure security, maintenance, product evolution or compliance with our legal and contractual obligations.
4. Account creation and management
Users undertake to provide accurate, complete and up-to-date information when creating their account. They are responsible for keeping their credentials confidential, for the use of their account and for any activity carried out from it.
Where an account is created within a client organisation, the administrator of that organisation may hold extended rights over the management of users, permissions, connectors and data in the workspace concerned.
5. General description of the service
Clara OS is a SaaS environment for operational coordination and execution. Depending on the modules enabled, the service may include task management, document processing, operations tracking, automations, dashboards, collaborative workspaces and integrations with third-party tools.
Some features rely on third-party services. Their availability, content, operation or terms of use may depend on the providers concerned.
6. Pricing, payment and renewal
Clara OS is a paid professional service. The plans, their contents and their prices are shown on the pricing page and restated at subscription time. Prices are stated in euros excluding tax. The applicable VAT is added at payment time, at the rate of the customer's country; a business established in the European Union outside Belgium and holding a VAT number validated in VIES is invoiced under the reverse charge, at 0%.
- Monthly billing: the plan is billed in advance, every month, on the subscription anniversary date;
- Annual billing: twelve months are billed in advance, in a single charge, with a 20% discount against the monthly rate;
- Free trial: where a trial is offered, its duration is stated at subscription time. When it ends, access to paid features stops until a subscription is activated;
- Plans without a trial: access to the plan and to the agents it contains only opens once the first payment has actually been collected.
The subscription renews automatically at the end of each period, monthly or annual, until cancelled. Cancellation can be made at any time from the client area or by written request to support@claraos.ai; it takes effect at the end of the period already paid for, with no pro-rata refund.
30-day money-back guarantee (Starter and Scale plans): for these plans, which are paid up front with no trial period, the user may request a full refund of their first payment (monthly or annual) by written request to support@claraos.ai within thirty (30) calendar days of that first payment being collected. The refund is issued to the original payment method and terminates the subscription, immediately revoking access to the service and to the associated agents. The guarantee applies once per client company and does not cover subsequent renewal periods. The Business plan is not concerned: it is free to try, with no card required.
An upgrade takes effect immediately; a downgrade takes effect at the start of the next billing period. If a payment fails or is not made, access may be suspended until the situation is resolved.
Our prices may change. Any change is communicated at least thirty days in advance and applies only from the following billing period; the user may cancel before it takes effect.
Clara OS is intended for professionals, in the course of their business. The right of withdrawal available to consumers therefore does not apply.
7. User obligations
- use Clara OS fairly, lawfully and for its intended purpose;
- not compromise the security, integrity or availability of the service;
- not use the platform to process unlawful, fraudulent or misleading content, or content infringing third-party rights;
- respect intellectual property rights and applicable regulations;
- ensure they hold the rights, authorisations or legal bases required for the data, content or third-party accounts they connect to Clara OS.
8. Prohibited uses
- any attempt at unauthorised access to systems, data or accounts;
- any use of the service for spam, attacks, fraud, harassment or distribution of unlawful content;
- any circumvention of technical, security or licensing restrictions;
- any use liable to impair the proper operation of the service or the rights of third parties;
- any exploitation of data obtained through Clara OS in breach of contractual or legal commitments, or of the policies applicable to connected third-party services.
9. Service availability
We strive to provide reasonable availability of the service, without guaranteeing the absence of interruption, failure, bug or downtime. Maintenance operations, updates, technical incidents, third-party provider limitations or security constraints may temporarily affect access to Clara OS.
10. Intellectual property
Clara OS, its architecture, interfaces, graphic elements, generic content, software structure, distinctive signs and all its components are protected by the applicable intellectual property rights. Unless expressly authorised, no right of reproduction, representation, adaptation, distribution or exploitation is granted beyond the right of use strictly necessary for the service.
11. Liability
To the extent permitted by law, Vital Delicacies SRL may not be held liable for indirect damage, loss of opportunity, loss of data, loss of business, commercial harm or consequences arising from misuse of the service, temporary unavailability, content supplied by the user, a connected third party or an external event reasonably beyond our control.
Users remain responsible for the data, content, instructions, automations, third-party access and operational decisions they put in place through Clara OS.
12. Suspension or termination
We may suspend, restrict or terminate access to the service in the event of a breach of these terms, a security risk, non-payment where a paid service is concerned, a legal order or a technical or regulatory requirement. Users may also request the closure of their account by writing to support@claraos.ai.
13. Data protection
The processing of personal data carried out through Clara OS is described in the privacy policy (GDPR), which forms an integral part of the information framework applicable to the service.
14. Links and third-party services
Clara OS may interact with third-party services or contain links to external services. We do not necessarily control those services, their content or their practices. Their use remains subject to the terms and policies of their respective providers.
15. Changes to the terms
These terms may be amended at any time to reflect legal, regulatory, technical or functional developments. The binding version is the one published on the site on the date of consultation.
16. Governing law and competent jurisdiction
These terms are governed by Belgian law, subject to any mandatory rules that may apply. In the event of a dispute, and unless otherwise provided by law, the competent courts of the publisher's registered office may be seized.
17. Contact
For any question about the service or these terms, write to legal@claraos.ai or support@claraos.ai.